Shipping Returns & Refunds2018-06-15T03:10:50+00:00

Shipping

Usually, we will ship in 24 hours after order. It takes 1-2 Business days to transfer from our shipping company to international shipping company(SF/DHL/UPS) warehouse, and 0-24 hours for SF/DHL/UPS to pick it up. We will provide tracking number after 24 hours after ship, but the tracking info won’t move on shipping site until it is picked up.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Returns Policy

You may return most new items within 30 days of delivery for a refund excluding shipping cost. (If the return case is our responsibility, you will get full refund). You’ll need to pay the return shipping cost. Warranty is for product only, Not include any other content like shipping or else.
Return address: Please contact online support or mail to service@singaporeiptv.com

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 15 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


Privacy & Security Policy

We won’t sell, share, trade or rent any of your personal information except with your consent or as described in this Privacy Policy. We use various security measures to protect the security and confidentiality of your personal information. You value your privacy, and we respect that. When you shop at our store, we need to collect a certain amount of information about you to make shopping easier for you and for us. We believe that you have a right to know how we use that information and how we keep it secure. So we’ve answered the most frequently asked questions below. For questions or concerns, please e-mail us at our store.

1. What information do we collect?

When you place an order from our website, we need to know information such as your name, sex, e-mail address, postal address, billing address, phone number, credit card number (No password), transaction id, etc., so we can process and fill your order and contact you if we have any questions. You can also create an account with us by providing similar information. Or you may provide preferences such as products you may be interested in. In either case, we’ll use the information to make your shopping more efficient and better serve your interests. When you visit our website, we automatically collect click stream information such as the address of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site. This information is anonymous, we cannot identify you personally, unless you identify yourself, for example, by making a purchase or by creating an account. Now and then, we may conduct surveys, run contests or other promotions. If you choose to participate in one of our surveys or contests, we’ll probably ask for some personal information such as your shopping habits, e-mail address and other information so we can run the promotion and notify winners. When you send us a request, such as to our customer service department, or inquire about career opportunities or participate in an Investor Relations presentation, we may ask you to identify yourself by name or e-mail address in order to send you a response, if appropriate.

2. How do we use the information?

When you place an order on our website, we use your information to process and fill your order. We may send you an e-mail to confirm or to update you on your order. We may also need to contact you by e-mail or phone if we have any questions about your order. When you order, create an account, complete a survey or participate in a contest or promotion on our website, we’ll use the information to send e-mail or regular mail to you about our products, services or other contests and promotions you might be interested in, unless you indicate that you do not wish to receive such mail. We may also use the information to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe might interest you including those of other companies. We may also notify you of changes to the website. We maintain the information that you provide us, along with a record of your purchases, in a database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources whose policies meet the Direct Marketing Association’s privacy standards. Also, we may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.

3. Do we share your information with third parties?

We share your information with our trusted third party service providers who manage our website. These third parties provide specific services and administer activities offered at our website; for example, customer service and credit card processing. These third parties are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services. Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as age, clickstream visit and product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually. We may also share your personal information with carefully screened our store business partners to offer you products and services that we believe might interest you. But, only our store will send you these messages. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us by e-mail to us know. Please be sure to include your first and last name, street address, and email address in your request. If you select an alternative payment process (such as the Western Union), you provide the personal and financial information needed to process your application or purchase directly to each provider. The companies that administer these programs are independent of our store and have their own privacy and security policies. We encourage you to learn more about their policies. We or our third-party service providers may disclose specific individual information if we or they reasonably believe that it’s necessary to comply with applicable laws or regulations or to protect the interests of our store.

4. How can you Unsubscribe or change your information?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from our store or would like to update or change your personal information or preferences, please follow the instructions below.
Registration Information, Preferences, and E-mail.
To modify or delete the information you have provided during registration, please log in and update your profile. To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to our store. Please be sure to include your first and last name and account e-mail address in your request.

5. Direct Mail and Catalogs

If you would like your name and address removed from our store`s direct mailing list or if you would like to update your mailing information, you can e-mail us a request. Please be sure to include your first and last name and mailing address in your request. Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you’re removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, or e-mail if we have questions about your order.

6. How do we protect the privacy of children?

We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.

7. How do we use cookies and pixel tags?

Cookies are small pieces of information stored by your browser on your computer’s hard drive. A cookie may contain information such as recognizing you when you return to our website and remembering the items in your Shopping Bag. Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies but you may experience difficulties while shopping online at our store. We also use pixel tags, tiny graphic images, to help us analyze your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read. our store and our trusted third-party providers use cookies and pixel tags to monitor and maintain information about your use of our site and understand your preferences based on previous or current site visits so that we can offer better site experiences and services in the future.

Consent by using our website, you’re agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.


Conditions of Use

We are a group of experienced sellers on the Internet. All our products are directly supplied by various reputable manufacturers throughout the world. We provide high-quality products to international buyers who are interested in online shopping.
We provide our buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. We also welcome wholesale!

Our Mission
1. To provide our customers with high-quality service and point trade with a solution for your customization.

2. To establish a transparent, automatic and collaborative system on the market.
3. To provide professional and effective services by leveraging the latest Woocommerce technologies and integrating trade channels.
4. To maximize our international buyers’ profitability and competitiveness.

Our benefits
1. Abundant resources and multiple trade channels in e-business, both at home and abroad.

2. We only offer quality products ( Our staff oversees the production of each product to ensure quality and customer satisfaction. This means that you get the best product at the best price.)
3. We offer the best service ( After your payment, we will arrange for your product warranty 100% clearance . And we will track your order status every day in our online order tracking until getting them . )
4. We fast delivery for all items ( We primary use International Express Mail Service to ship all our packages to major destinations in North America, Europe and Australia. It is fast and safe. Guaranteed delivery for all items ! )

Our sales network covers most major cities in the country and now our products sell well in North America, Australia and Europe. As the first organization, we continue with our incessant efforts at product innovation and provide our customers with the best possible service. We invite you to contact us soon and I hope that you do business with us.


Disclaimer: APKinTVBOX does not control the servers, the steams and channels, because we only resell the activation code and assist you in connecting to servers. As we know that all channels are provided by the server sellers abide by all relevant countries copyright laws and any copyright issues must be taken up directly with the server owners. APKinTVBOX does not own, run, maintain or have access to the servers or the channels. So we don’t take any liability as to what is aired on the server. Add and remove any channels are fully controlled by the server owner. Channels list update non-scheduled, all latest channel list are subjected by your final testing. If you don’t agree with this then please don’t continue on this site. Once you agree to which means you are abiding by all your local laws in accessing IPTV. There are no refunds once the codes have been activated.